Job Description

Working at Freudenberg: We will wow your world!

Responsibilities:

Key Responsibilities

  • Provides proactive training to all IT users to improve digital competencies

  • Supports the ongoing adoption of digital technologies

  • Ensures highest business productivity through optimal IT systems availability

  • Provides user-centric incident and problem management to ensure best digital user experience

  • Safeguards IT security and compliance according to FHCS or Freudenberg standards

    • Additional Responsibilities

  • Performs on-site visits to assigned remote locations

  • Manages device lifecycle of all IT equipment

  • Coordinates external IT service providers

  • Executes local and global IT projects

    • Organisation

  • Directly Reports to: Regional Director Digital Advisory or Team Lead

  • Number of direct reports: none

    • Interactions (internal & external)

    Internal:

  • Global Director and Regional Director Digital Advisory, Team Lead

  • 2nd level IT support staff

  • All IT end users

    • External:

    Suppliers and Service Partners

    Qualifications:

    Professional Experience and Education

  • Degree in Information Systems or equivalent education

  • At least 3 years of IT support and training experience

  • Basic project management skills

    • Specific Knowledge

  • Fluent English

  • Good knowledge of Microsoft technology

  • Good knowledge IT service management processes

  • Basic presentation and communication skills

    • Specific Competencies

  • See CPIM Skill Matrix

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