Job Description

The Field Application Engineer candidate would be an experienced engineer with proficiency in Technical Support and troubleshooting, as well as Professional & Managed Services Planning, Implementation & Operations. He must be comfortable working with customers, partners and 3rd party providers, and able to support and lead customers through troubleshooting processes and project delivery activities. Successful candidate must be able to adapt to new/changing requirements therefore flexibility and independence is required. Successful candidate will not only be essential in the delivery of professional services but also in communicating the value proposition and managing customer expectations.
Responsibilities:
  • Provide technical assistance to customers through technical support, as well as Professional & Managed Services.
  • In a Technical Support capacity, own the entire problem resolution cycle, including effective diagnosis, reproducing issues in our lab, resolut...

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