Field Operations Specialist ( Network And System Admin )

What you’re responsible for: 

• Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
• Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
• Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs).
• Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
• Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
• Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
• Maintain network equipment adhering to IT standards across 40+ sites in Ontario.
• Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incide...