Field Service Delivery Supervisor

Role Statement:

• To assure installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and other within his/her area.


• Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area, including safety audits


• Improve overall customer satisfaction in the assigned area Maintains overall customer satisfaction through the direction and performance management of all field associates in the Area. 


• Has responsibility for implementing and aiding in the development of all operating procedures, plans, programs. Responsible for efficient allocation of Human and Capital resources. Emphasis on achieving results through the proper selection, development, evaluation and leadership of associates within the Area.