Field Service Engineer 2

Job Description

· Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation

· Checks out and approves operational quality of system equipment versus Nanometrics specifications

May instruct customers in the operation of the system

· Serves as company liaison with customer on administrative and technical matters for assigned projects.

Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers

· This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP telephony/networking/ wireless networking

· Uses professional concepts; applies company policies and procedures to resolve a variety of issues

Job Complexity<...