Field Service Engineer

Overview

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This position performs technical service and support day-to-day business on Agfa and 3rd party products to customers and internal staff. FOCUS ON DIRECT CUSTOMER CONTACT / ESCALATIONS.

Responsibilities

• Accountability for professional system installation ( site inspection before physical installation, installation / upgrade)
• Accountability for system acceptance (shared responsibility with sales and applications)
• Repair and fix In time and in line with Service agreements in a professional way.
• Ensure technical knowledge transfer to customer / dealer and within the Agfa organization
• Accountability for the appliance of best practice processes and procedures (escalation, sign off, problem logging, service call handling..)
• Accountability for customer satisfaction on project implementation and issue handling
• Accountability of ca...