Job Description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client’s perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems.

Responsibilities

  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer...

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