Field Service Engineer-full time in the Netherlands

We're looking for someone who hold a long time work permission in the Netherlands and can speak English and Chinese .

Tasks

• Provide certain support for certain issues to customer online or offline.


• Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.


• Following RMA in CRM and record the returns to customer in on-line list.


• Service Planning for next week, need plan for more visiting to customer side for service.


• Weekly meeting to review about issues and RMA following within team and cooperation.


• One basic Monthly report about the main work.


• Need to follow the related task list of call center project by time line.


• Normal customer visiting and good communication.


• Certain feedback or analysis report.


• Keep good communication and relationship with customers for customer satisfaction.


• M...