Field Service Engineer

• Set up and commission new machine installations at customer’s side
• Provide technical feedback and failure analysis to R&D Dept
• To monitor and track major projects and perform technical presentations to customers if necessary
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites
• Report faults in a timely manner to Service Manager
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors
• Requires working closely with R&D team and Application team for complex issue investigation and solution implementation
• Develop knowledge-based repository for FAQs and documentation
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent
• Local Mexican are preferred
• Applicants must be able to travel in Mexico & US, Canada, and Asia (Malaysia) as per assign by Superior
• Strong analytical and problem solving skills, willing to learn and work hard
• Able to work independently
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills
• Well versed in English (Both Oral and Written)
• Possess teamwork spirit and positive attitude
• Good and positive work attitude, self-motivated with ability to work independently and in team environment
• Semiconductor working experience in similar position is preferable
• Must possess own transport
• Can create reports and presentations using Microsoft Office, Excel & Power Point skills
• Work location: Mexicali, Mexico