Field Service Engineer - nationwide 1

The Role:

I. Broad Function

Your mission is to expand Atlas Copco presence and business growth in the area of responsibility, you will be required to:

■Vision

To be recognized as the number one service organization in the compressed air industry

■Mission

To deliver reliable and innovative compressed air services with the aim to maintain and increase our customers productivity

■(Customer oriented) Strategy

-Increase Customer Productivity

・Well maintained compressed air installations with increased reliability

・Guaranteed maximum uptime through fast and professional service response

-Reduce Total Operating Cost

・Energy savings through optimizing the efficiency of the complete compressed air installation

・Service Plan agreements to ensure optimal compressor operations

II. Principal Responsibilities

■Safety First

■Management

- To manage the buseinss activiteis of your team or yourself

-To follow the activity goals of all organizations to which you belong (your department, section and team, and more)

■Interventions (Maintenance/Repair/Start & Commissioning/Inspection/Investigation)

-The purpose is to guarantee maximum efficiency, minimum downtime, and energy saving of customers’ compressed air installation and ancillary equipment

■Report

-External: To provide a clear explanation of the results of the work carried out by you and your team and the submission of a clear report in a timely manner

-Internal: To provide a timely and accurate business activity report (about cost (labour hours input / expense), repair cases, and others such as daily report to superiors) for carrying out accurate business activities by your division

■Kaizen

-To take active part in suggesting continuous improvements to workflow, working processes and procedures

■Learning / Acquisition

-To acquire skills and knowledge for yourself and your department to provide high-quality and highly reliable services

 ・General Education

・Compressed air installation and ancillary equipment

・The ability of negotiation as a represent of your section

-To learn to manage your team and to be able to participate in the management of your section

 ・Human resource development (Competence development /Leadership / Coaching)

 ・Structures and rules of company 

 ・Goals / Policies of the organizations (division /business area / company / group) to which you belong (not just department)

 ・Key performance indicators (especially matters related to your department)

-In addition, learning to be able to contribute to the construction and development of not only your department but also the organizations to which you belong

■Cooperation

- To collaborate actively with people around yourself to provide high-quality and highly reliable services to the customers

 ・To support for superiors, colleagues, and juniors in all organizations to which you belong

III. Qualification Requirements:

Educational requirements: High School level education (or equivalent background) or above

Experience requirements:

- Experience in service business. (preferably with visiting work experience)

- Experience of maintenance work of industrial machines or experienced in assembling machines (preferably fluid machinery, especially pneumatic machinery and ancillary equipment)

Knowledge:

- Languages: Fluent Japanese and Basic English (or prepared to learn)

​​​​​​​- Knowledge to operate Microsoft programs (Word, PowerPoint, Excel) and the ability to learn other software necessary for role

Personality requirements

- The ability to travel around Japan and carry out business, if necessary

- Flexibility, positive attitude and ability to manage multiple priorities with a strong commitment to customer service

​​​​​​​- Interpersonal ability to convey one's thoughts to others appropriately and effectively

​​​​​​​- Passionate about one’s mission, take responsibility for one’s actions and growth, and engage in them

- The ability to work collaboratively with others and looking for better ways to deliver lasting results

Location: 

Mobile office close to customers' factories. 5 regions nationwide: Tohoku, East Japan, Tokai-Hokuriku, Kinki-Shikoku, West Japan

*3 persons for each region

Recruiter: Satoko Onodera/HR Manager

Hiring Manager: Hijiri Ikeda/ BLM Service Ops