Field Service Engineer

Job Title: Field Service Engineer II Reports to: Site Coordinator Classification: Non-Exempt Overview: As a Field Service Engineer II, you will play a critical role in the installation, servicing, troubleshooting, and repair of complex electronic and electromechanical equipment. This position requires you to become a trusted product expert on select EVG product lines and assist in executing intricate customer installation plans. You will provide training, support, and technical assistance to customers for optimal equipment operation and maintenance. Key Responsibilities: Deliver exceptional service to customers, ensuring complete satisfaction. Assist customers in diagnosing and resolving equipment-related process issues. Conduct onsite preventative maintenance and verify equipment operational quality. Execute start-up, warranty, and service contract activities promptly and accurately. Keep management informed of critical situations and thoroughly document activities. Troubleshoot and r...