Job Description

Job Summary

Provide Werfen clients in the designated Area, Instrument Service and Support. Including but not limited to;
installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities

Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.

Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.


Key Accountabilities

  • Service call programming, execution and reporting
  • Repair parts stock control.
  • Tools, diagnostic instrument, IT and communication devices required i...

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