Field Service Engineer/ Sr. Field support engineer

Job Description

Role Overview:

The Field Service Engineer is responsible for attending vessels and shore-based sites to carry out installation, commissioning, troubleshooting, repair job and maintenance of advanced satellite communication systems and marine navigation equipment. This role requires strong, hands-on experience with gyro-stabilized antenna systems, including VSAT, FleetBroadband (FBB), Starlink, OneWeb, Iridium terminals, Citadel/Isat phones, Fleet Xpress, Firewall, IT job and NAVARINO Infinity systems. The engineer should also be proficient with IT networking, hardware firewalls, and secure communication components.

Key Responsibilities:

• Perform onboard and onshore installation, configuration, commissioning, and maintenance of satellite communication terminals and navigation systems.

• Work on gyro-stabilized antennas and terminal systems, including VSAT, TVRO, FBB, Starlink, OneWeb, and Iridium Certus.

• Configure and support Fleet Xpress and NAVARINO Infinity platforms, including LAN/WAN setups and traffic routing.

• Set up and manage hardware firewalls, VLANs, VPNs, and secure network infrastructure.

• Provide technical support for Citadel communications systems, including IsatPhone-based solutions.

• Conduct fault diagnosis and repairs, replacing hardware or upgrading software/firmware as required.

• Offer remote support and guidance to vessel crews for configuration or issue resolution.

• Maintain documentation including site visit reports, installation checklists, and system diagrams.

• Collaborate with OEMs, remote engineers, and customer IT/security teams to resolve advanced issues.

Requirements

Education: Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering.

Experience:

• 3–5 years of relevant field experience in maritime satellite communications and/or navigation systems.

• Hands-on expertise with systems such as Intellian, Cobham, KVH, Starlink, and OneWeb terminals.

• Strong knowledge of IP networking, routing, VLAN, DHCP, DNS, and security principles.

• Familiarity with Linux-based systems, remote desktop tools, and command-line diagnostics (SSH, CLI).

• Ability to read and interpret technical drawings, network diagrams, and schematics.

Skills:

• OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb)

• Cisco CCNA, CompTIA Network+, or equivalent

Other Requirements:

• Preferred Certification OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb, iridium)

• Cisco CCNA, CompTIA Network+, or equivalent

• ITIL Foundation (for support process understanding)

Requirements
Education: Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering. Experience: • 2–7 years of experience in satellite communication technical support or NOC operations. • Strong understanding of VSAT systems ( KVH, Hughes, Viasat) and Fleet Xpress environments. • Experience with Starlink, OneWeb, or other LEO/MEO terminals is a plus. • Good working knowledge of IP networking (TCP/IP, DHCP, NAT, VLANs) and network security. • Familiarity with Linux CLI, remote access (SSH, RDP, TeamViewer), and diagnostic utilities (ping, traceroute, Wireshark). • Prior experience in ticketing systems, technical documentation, and SLA-based environments Skills: • OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb) • Cisco CCNA, CompTIA Network+, or equivalent • GVF Certification (Global VSAT Forum) • ITIL Foundation (for support process understanding) Other Requirements: • Preferred Certification OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb, iridium) • Cisco CCNA, CompTIA Network+, or equivalent • Ability to work in mission-critical, 24x7 environments under pressure