Job Description

Job Description


We are looking for an experience technician to join the US Service Support team of Stevanato Group's Engineering Business Unit.

The Specialist is responsible for on-site machines installation, commissioning, closing (i.e. complete SAT operations) and general assistance (i.e. Service tasks) as well as pre-configure those and test in front of the customer in Italy (i.e FAT execution). Providing great customer service is key to his/her role.


Primary tasks


  • Execute SATs activities (in case also FATs);
  • Execute planned and corrective maintenance;
  • Execute service assignments and modifications of machines at the site of costumers with an eye to reestablishing customer’s production as soon as possible;

    • The Specialist is the Engineering BU representative in meeting with the customer and s/he is responsible for ensuring the highest possible level of customer satisfaction in his/her deliveries. More particularly, the Specialist is a representative for Stevanato Group values, ethical standards and quality standards both towards customers and colleagues.

    Qualifications


    Education:
    Mechatronic\Telecommunication\Electronics\Computer Science Engineer (bachelor’s degree – technical)


    Competence- and experience profile:
    • Machine worker, automation technician or similar background;
    • At least 3-5 years’ experience in service;
    • Electro-mechanical proficiency;
    • PLC and Automation experience;
    • Microsoft Office;
    • Ability to work alone and under stressing conditions;
    • Independent and flexible.


    Travel:
    Willingness to travel in the US with short notice and act as 24/7 supports (in planned shifts);
    Availability for international travel (especially Europe for training and South America for maintenance tasks)


    Geographical area:
    Indianapolis Area, near to big airport

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