Field Service Engineer

Field Service Engineer at D&V Electronics

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Responsibilities

• Ensure all Zendesk tickets are handled in a timely manner.
• Support customers worldwide by phone, email, team viewer, and on site.
• Document, maintain, and follow up on all customer inquiries, through the Tracking System database.
• Assist in debugging, fault finding, and root cause analysis of prototype and standard machines— including system level testing and PLC programs, in-house and at customer's site.
• Create training materials and train customers in the use of company products.
• Install and commission new equipment.
• Calibrate and verify testers.
• Perform onsite maintenance/repair of testers.
• Assist Project Managers on open issues on equipment, in-house and customer site, for F.A.T. (Factory Acceptance Tests) and ...