Job Description
Field Service Manager
Lead the response. Restore service. Keep the network resilient.
This is a high-impact operational leadership role, sitting at the frontline of service restoration. As Field Service Manager, you'll balance speed, safety, cost, and quality, ensuring incidents are resolved within SLA while maintaining strong governance, supplier performance, and continuous improvement.
Why this role matters
Reactive service is where customers feel the impact most—and where great leadership makes all the difference. In this role, you won't just restore service; you'll drive change, reduce repeat failures, and strengthen how the organisation responds under pressure. This is a hybrid role with a minimum of 2 days per week in our Central Reading office as well as occasional supplier and site visits.
What you'll be here to do:
Be accountable for the end-to-end delivery of reactive maintenance and field services across approximately 50% of MBNL's passive infrastructure e...
Lead the response. Restore service. Keep the network resilient.
This is a high-impact operational leadership role, sitting at the frontline of service restoration. As Field Service Manager, you'll balance speed, safety, cost, and quality, ensuring incidents are resolved within SLA while maintaining strong governance, supplier performance, and continuous improvement.
Why this role matters
Reactive service is where customers feel the impact most—and where great leadership makes all the difference. In this role, you won't just restore service; you'll drive change, reduce repeat failures, and strengthen how the organisation responds under pressure. This is a hybrid role with a minimum of 2 days per week in our Central Reading office as well as occasional supplier and site visits.
What you'll be here to do:
Be accountable for the end-to-end delivery of reactive maintenance and field services across approximately 50% of MBNL's passive infrastructure e...
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