Job Description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.

Responsibilities:

  • Conduct factory inspections at CSA authorized factories. Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.

  • Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions. Review previous FIR's to determine if previous deviations have been corrected. With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.

  • Maintain contact with clients by following up, providing information, and responding to inquiries. Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.


    • Education:

  • Bachelor’s Degree in Engineering (fresh grads welcome) OR

  • Electrical Engineering Technology or Associates Degree (with some experience), OR

  • Licensed Electrician (with some related experience) or military background in electronics/electrical areas.


    • Experience:

  • 5-7 years’ experience

  • 1-2 years industry related experience


    • Skills:

  • Strong interpersonal skills; self-starter; good decision-making skills and organizational skills.

  • Strong conflict resolution skills to be able to handle difficult situations.

  • With assistance, ability to read and interpret engineering drawings and test data.

  • Computer skills (word processing, e-mail).

  • Usage of calibrated measurement instruments, high voltage test equipment, hand tools.

  • Ability to manage multiple inspection files and changing schedules and deadlines with supervision.

  • Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections

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