Field Service Representative

About the Role

The Field Service Representative is responsible for managing and executing all service-related activities within the assigned territory, ensuring optimal machine performance and customer satisfaction. This role combines technical expertise, customer support, and training responsibilities to minimize equipment downtime, deliver high-quality interventions, and promote SINOBOOM’s products and services.

Responsibilities

• Manage and monitor all service activities for assigned customers.
• Diagnose and resolve technical issues using knowledge, schematics, and diagnostic tools.
• Organize regular customer visits, provide call-in support, and technical guidance.
• Manage and report machine downtime cases, ensuring prompt and effective solutions.
• Deliver internal and external training sessions on products, operations, and technical topics.
• Maintain accurate recor...