Job Description

Field Service Specialist

Profectus Canberra, Australian Capital Territory, Australia

Profectus is supporting a national capability that ensures the operational readiness and sustainment of cutting‑edge deployable ICT systems. As part of a focused delivery team, the Trainer and Field Service Representative (FSR) plays a critical role in enhancing system knowledge, delivering technical training, and directly supporting field personnel operating the deployed capability. The position bridges operational support and training, enabling effective use and troubleshooting of the platform in both barracks and field environments.

Responsibilities

  • Deliver and update training packages to various technical audiences including ADF units and strategic support agencies.
  • Provide onsite field services to end users, including system administrators and maintainers.
  • Conduct fault diagnosis and escalation to higher‑level engineering teams wh...

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