Field Service Technician

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About JLG, An Oshkosh Company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Job Summary

The Field Service Technician role is responsible for attending to customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers. The role also ensures a superior level of customer service and liaises with internal and external stakeholders to meet customer needs within their region.

Essential Duties and Responsibilities

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc.
• When attending to customer sites make every effort to repair machines on site limiting the need to transport the machines off site.
• Be available to travel, including overnight accommodation when requested.
• Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner.
• Notify the Field Service Coordinator if repairs or services can’t be completed during the visit and provide reasons to enable a customer quote.
• Provide a superior level of customer service.
• Liaise with technical support, including the interpretation of manuals where required.
• Conduct van audits and stock takes.
• Perform general administrative duties relevant to the role, including entering accurate job notes.
• Generate sales and service leads where possible and collaborate with the team.
• Maintain personal retail labour utilisation rates as per target.
• Contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
• Carry out general duties from time to time as requested by management.

Minimum Qualifications

• Previous experience in a similar role; experience with mechanical, hydraulic and electrical systems advantageous.
• Ability to effectively communicate both written and verbal.
• Ability to establish rapport with internal and external customers.
• Drivers licence.
• Proficient language, literacy and numeracy, including the ability to write job notes, read safety information, machine manuals and street signs, and understand basic numeracy such as time, parts numbers and quantities.
• Ability to travel 25% of the time.

Preferred Qualifications

• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto electrical or related field.
• Strong organisational skills with exceptional follow‑through and attention to detail.
• Strong time‑management and prioritisation skills, able to multi‑task and prioritise competing requirements and meet deadlines.
• Ability to work in a fast‑paced environment where requirements are constantly changing.
• Experience and proficiency with various web‑based software applications that allow transferable skills to use our Baseplan system and email.
• Working at heights licence.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Engineering and Information Technology

Industries

• Motor Vehicle Manufacturing

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