Job Description

Job Description: 

  • Attend breakdowns and repair crane in a timely manner.
  • Provide service-related assistance by way of phone support.
  • Maintain service reports and submit these in a timely manner upon completion of repair. 
  • Provide feedback on component failure. 
  • Train distributors in the commissioning of the first new product.
  • Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
  • Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance. 
  • Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties. 
  • Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommend...

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