Job Description

RESPONSIBILITIES:


  • Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training.

  • Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role.

  • Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications.

  • Document machine data, service history, and quality information.

  • Assist customers with parts identification and ordering.

  • Demonstrate products as necessary to support sales.

  • Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties.

  • Maintain prompt communication of expenses and service reports on a weekly basis.

  • Make recommendations for changes and improvements based on field servic...

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