Field Service Technician

Purpose of the position

The purpose of the Field Service Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external locations or Hiab shop locations in line with Manager’s instructions. The Field Service Technician is responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. Together we keep everyday life moving by unlocking the full potential of load handling in our customers’ businesses.

Main tasks and responsibilities

● Manage the customer and respond to Customer in a way that maximizes customer satisfaction
● Follow Hiab Customer Satisfaction Guidelines
● Manage and follow the Service process
● Inspect, troubleshoot, report, plan and then conduct service or repair with Hiab qu...