Job Description

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Job Purpose: The Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. This role can serve as an onsite, hybrid or roving technician providing both technical and administrative support to our customers. Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.

Essential Duties:

  • Primary representative between on-site facility personnel, Account Management & other company personnel.

  • Setting up and maintaining individual tablets for users.

  • Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.

  • Providing technica...

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