Field Service Technician I

Scope Deliver frontline IT support services across desktops, laptops, peripherals, and mobile devices. Respond to tickets and incidents, ensuring timely and professional resolution. Support conference room setups, AV maintenance, and hardware deployments. Maintain inventory, asset lifecycle tracking, and e-waste handling. At Level II, take ownership of single-person sites, lead local service execution, and serve as the primary escalation point. Summary: Field Services Technicians are frontline IT support professionals responsible for delivering efficient, high-quality technology services at client locations. They handle everything from end-user issue resolution and hardware deployments to AV and conference room support. As representatives of Astreya's client-focused support culture, these roles demand technical aptitude, strong communication skills, and the ability to work independently or as part of a team in fast-paced environments. Field Services Technician I (FST I) is an entry-lev...