Field Service Technician II (Client Specific)

The Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems.

Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.

The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement.

Participation in Premise One's on-call service program is a key component of this role.

Key Responsibilities Safety & Site Preparation:

• Conduct pre-work site assessments and safety checks to ensure a safe working environment.

Customer Service Excellence:

• Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.

Field Leadership:

• Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.

Project Execution:

• Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.

Autonomous Field Operations:

• Operate independently in the field, making informed decisions to resolve technical issues on-site.

Technical Troubleshooting:

• Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.

Testing & Documentation:

• Test all repairs on-site in alignment with Service Operations and Engineering policies.


• Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.

On-Call Rotation:

• Participate in the on-call rotation, providing emergency after-hours service as required.

Vehicle Maintenance:

• Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.

Professional Conduct:

• Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.

Continuous Improvement:

• Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.

Communication:

• Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.

Additional Duties:

• Perform other related services as required on-site, with flexibility to adapt to changing job demands.

Qualifications Experience:

• 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.

Technical Knowledge:

• Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.

Industry Expertise:

• Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.

Security Background:

• Preferred candidates will have a robust background in physical security systems.

Mechanical Aptitude:

• Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.

Desired Certifications & Training Genetec Software House Lenel Feenics Milestone Avigilon Crestron Skill Requirements Flexibility:

• Willingness to work overtime as needed to meet construction and service schedules.

On-Call Capability:

• Ability to support 24/7 client SLAs and respond to emergencies when required.

Travel:

• Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.

Technical Proficiency:

• Competent in using computers and industry-specific software.

Physical Requirements:

• Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.

Driving Record:

• Must possess a clean driving record and hold a current state driver's license.


• Join our team and become a key player in delivering top-tier service and technical expertise to our valued clients!
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