Job Description
**Field Services Engineer (d/f/m)**
Location: Stuttgart, Germany
Work Model: Onsite
Your Tasks
+ Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
+ Analyze, resolve, respond to, and document end user inquiries
+ Install desktop/Laptop software using approved tools
+ Troubleshoot operating system
+ Troubleshoot connection issues with LAN/WAN
+ Update tickets with accurate and timely records of work performed, and resolution detail
+ Maintain and contribute to a knowledge base
+ Coordinate hardware warranty repair
+ Escalate to 3rd party vendors when necessary
+ Responsible for raising and coordinating problem management issues
+ Strong understanding and skills in SLA, KPI Management
Your Profile
+ 2–3 year...
Location: Stuttgart, Germany
Work Model: Onsite
Your Tasks
+ Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
+ Analyze, resolve, respond to, and document end user inquiries
+ Install desktop/Laptop software using approved tools
+ Troubleshoot operating system
+ Troubleshoot connection issues with LAN/WAN
+ Update tickets with accurate and timely records of work performed, and resolution detail
+ Maintain and contribute to a knowledge base
+ Coordinate hardware warranty repair
+ Escalate to 3rd party vendors when necessary
+ Responsible for raising and coordinating problem management issues
+ Strong understanding and skills in SLA, KPI Management
Your Profile
+ 2–3 year...
Apply for this Position
Ready to join Cognizant? Click the button below to submit your application.
Submit Application