Field Services Engineer

**Job Summary**
**Responsibilities**
- Oversee the daily operations of desktop support to ensure timely and effective resolution of technical issues.
- Provide expert guidance and support to team members to enhance their technical skills and problem-solving capabilities.
- Collaborate with IT teams to implement and maintain desktop support systems and processes.
- Ensure compliance with company policies and procedures in all desktop support activities.
- Monitor and analyze support requests to identify trends and areas for improvement.
- Develop and implement strategies to improve user satisfaction and support efficiency.
- Coordinate with vendors and service providers to ensure quality support services.
- Maintain accurate records of support requests and resolutions for future reference.
- Conduct regular training sessions for team members to keep them updated with the latest technologies and best practices.
- Evaluate and recommend new tools and techn...