Field Services Engineer

Job Description

Get To Know Us:

SS&C provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model (3 days/week on site minimum)
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:           

SS&C is searching for a proactive Field Services Engineer to support technical operations and infrastructure delivery at our Parramatta site. You’ll work closely with senior team members to maintain desktop systems, AV/VC setups, and assist with inventory and end-user support.

• Provide hands-on technical support for desktops, laptops, and network-connected devices
• Install, configure, and troubleshoot end-user equipment, video conferencing systems, and basic network issues
• Maintain user access, data integrity, and system security protocols
• Communicate technical information clearly to both technical and nontechnical users
• Assist with hardware/software upgrades and asset lifecycle tasks
• Participate in IT infrastructure projects and team initiatives
• Support training efforts for basic applications and tools
• Collaborate with cross-functional teams to resolve issues and deliver service excellence
• Help manage inventory and AV/VC equipment for the Parramatta site

What You Will Bring:

• Bachelor’s degree with 2+ years, or High School with 4+ years of related experience
• Solid foundation in desktop support and infrastructure troubleshooting
• Strong communication and teamwork skills
• Willingness to learn and grow within a dynamic IT environment
• Ability to follow procedures and contribute to process improvement

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.