Job Description

Key Deliverables by Level

Deliverable

Level 1 - Associate

Field Services Technician I

  • Respond to IT service tickets using documented procedures and supervision

  •  Assist with workstation setups and peripheral connections

  • Perform basic AV checks and room readiness tasks

  •  Support imaging and deployments under direction

  • Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)

  •  Follow proper inventory handling, tagging, and tracking

  • Escalate unresolved issues appropriately

  • Adhere to safety protocols and client-specific guidelines

    • Field Services Technician II(Lead Single Man Sites)

  • Independently manage onsite IT support at single-person or lead-assigned locations

  • Serve as the primary contact for end-user techn...

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