Job Description

Key Deliverables by Level

Deliverable

Level 1 - Associate

Field Services Technician I

  • Respond to IT service tickets using documented procedures and supervision
  • Assist with workstation setups and peripheral connections
  • Perform basic AV checks and room readiness tasks
  • Support imaging and deployments under direction
  • Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
  • Follow proper inventory handling, tagging, and tracking
  • Escalate unresolved issues appropriately
  • Adhere to safety protocols and client-specific guidelines

Field Services Technician II(Lead Single Man Sites)

  • Independently manage onsite IT support at single-person or lead-assigned locations
  • Serve as the primary contact for end-user technical needs
  • Own AV/conference room se...

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