Field Support Engineer (gn) NOVA Platform

Your mission

As a Support Engineer, your mission is to ensure that Wandelbots customers are getting the most out of Wandelbots NOVA - our robotics software platform - and their robotic applications built on our platform. You achieve that by investigating and resolving technical issues in collaboration with your colleagues, maintaining systems performance, and ensuring smooth operation, on-site and remotely. 

What you do 

• Provide Level 1 and Level 2 technical support for NOVA customers 
• Investigate, diagnose and troubleshoot issues related to NOVA’s APIs, SDKs, applications, data services and system architecture
• Perform system maintenance: software updates, log analysis, and basic bug investigation
• When applicable, ensure basic support o...