Field Support Representative

**DESCRIPTION**
**Overview:**
Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment.
Pay is 15.00/hour
**RESPONSIBILITIES**
**Essential Duties and Responsibilities:**
+ Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers.
+ Occasional Outbound Campaign calls
+ Provide accurate answers to a variety of issues including but not limited to:
+ Project related questions
+ New hire issues
+ Systems and applications troubleshooting
+ Materials tracking
+ Time reporting
+ Training course troubleshooting
+ General procedures
+ Listen to callers’ needs and/or issues and provide helpful solutions.
+ De-escalate situations involving dissatisfied callers, offering patient assistance and support.
+ Collaborate with other Agents to improve customer service...