Job Description

Service Desk/Desktop Managment/Field Support

Work Regime:
Onsite

Job Description:

The Computer Technician will be responsible for troubleshooting and resolving IT issues for end-users, ensuring service desk operations and meeting SLA requirements.

  • Ensure troubleshooting and resolution of IT/SI solutions for end-users .
  • Manage and track tickets (incidents/requests/changes) to guarantee end-to-end SLA compliance.
  • Provide Service Desk support using various ticketing tools.
  • Handle incidents, requests, and changes in AD, Exchange, and O365.

Requirements:

  • Require shift work

Skills:

  • helpdesk
  • Microsoft Office
  • troubleshooting
  • Communication
  • Office 365

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