Job Description

JOB DESCRIPTION

Req ID:    

We are currently seeking a Field Tech Senior Associate - Dispatch Coordinator to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Job Description: Dispatch Coordinator

Roles and Responsibilities:

  • Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task
  • Communication: Maintain constant communication with field staff, and service teams
  • Technical: Act as an escalation point of contact for Onsite Technicians and guide to resolution on complex issues in End User Support. Relay real-time information, instructions, and updates to ensure smooth operations
  • Customer Service: Handle customer inquiries, requests, and complaints related to delivery of se...

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