Job Description

Req ID:    

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Description: Dispatch Coordinator

Roles and Responsibilities:

  • Scheduling and Dispatching: Create daily schedules for technicians and work with Internal / Partner teams to ensure activities per SLA. Assign tasks, tickets  and work orders to appropriate personnel based on availability and priorities. Ensure that the right resources are deployed for each task
  • Communication: Maintain constant communication with field staff, and service teams
  • Technical: Act as an escalation point of contact for Onsite Technicians and guide to resolution o...

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