Job Description
Expertise on Electrical Vehicles. The main responsabilities are:
1. Assist Retailer Technicians with guided expert level diagnostics to ensure a prompt vehicle repair
2. Analyze, document, and report technical faults found on OEM products and diagnostic tools
3. When necessary, escalate appropriate problems or situations to resolve the concern timely
4. Assist the larger Retailer Technical Support Team
5. Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.
6. Travel throughout the year as needed to support ‘on site’ at retailers as well as occasionally to Sweden
7. Perform special follow-ups, investigations and other requests to support the OEM organization
8. Looks for new and innovative solutions to problems and finds creative ways to produce results
9. Display a good understanding of the organization's mission, goals, and strategies in daily work
10. Investigate and resolve difficult repair situations by ...
1. Assist Retailer Technicians with guided expert level diagnostics to ensure a prompt vehicle repair
2. Analyze, document, and report technical faults found on OEM products and diagnostic tools
3. When necessary, escalate appropriate problems or situations to resolve the concern timely
4. Assist the larger Retailer Technical Support Team
5. Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.
6. Travel throughout the year as needed to support ‘on site’ at retailers as well as occasionally to Sweden
7. Perform special follow-ups, investigations and other requests to support the OEM organization
8. Looks for new and innovative solutions to problems and finds creative ways to produce results
9. Display a good understanding of the organization's mission, goals, and strategies in daily work
10. Investigate and resolve difficult repair situations by ...
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