Job Description
Job Summary
As a field technical support, you will be a technical focal point for our Channels Partners and customers to provide remote or on-site technical support utilizing advanced technical expertise in critical printing technology areas, resolving complex issues, and collaborating with technical cross-organizations.
You will be working in a diverse environment with and extensive team, backgrounds, and different nationalities across Latin America.
The role also provides innovative problem-solving, opportunities to lead strategic projects and programs, and contributes to operational excellence in a Service Delivery Organization.
Responsibilities
Resolves problems promptly and appropriately by providing deep technical remote support or hands-on at customer sites, escalating issues according to established process and SLAs , also leads customer expectation management as part of the escalation process.
Take ownership of the regular and complex problems assigned, demon...
As a field technical support, you will be a technical focal point for our Channels Partners and customers to provide remote or on-site technical support utilizing advanced technical expertise in critical printing technology areas, resolving complex issues, and collaborating with technical cross-organizations.
You will be working in a diverse environment with and extensive team, backgrounds, and different nationalities across Latin America.
The role also provides innovative problem-solving, opportunities to lead strategic projects and programs, and contributes to operational excellence in a Service Delivery Organization.
Responsibilities
Resolves problems promptly and appropriately by providing deep technical remote support or hands-on at customer sites, escalating issues according to established process and SLAs , also leads customer expectation management as part of the escalation process.
Take ownership of the regular and complex problems assigned, demon...
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