Job Description

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

A Field Trainer plans and conducts new and existing KONE methods trainings to field operatives, and proactively prepares the operatives for coming product and service changes impacting methods and tools. S/he identifies competence development needs (together with business and function stakeholders, supervisors and troubleshooters), and develops and localizes technical trainings to various target groups. Field Trainer enables and supports the field operatives to achieve KONE safety and quality standards, to fulfil customer expectations and to reach productivity targets.

What will you be doing?

Training delivery

  • Train proactively and coach field operatives in the Training Center and/or on site
  • Conduct trainings to develop the competences of non-technical people who need to understand technical topics in their work
  • Seek and experiment new learning methods in the trainings

    • Training planning and recording

  • Participate in the training planning and training catalogue creation
  • Have own trainings created and all training records (participants, results, materials) updated in konelearning.com

    • Localization of technical documents and training materials

  • Localize global instructions and training content to match the local needs (incl. translation, proof-reading)
  • Maintain and proof-read the translation of Containment and Retrofit letters and product related documentation (AM, AS, ASG)

    • Communication

  • Ensure changes to codes, methods, products and training materials are communicated to the Field operatives and part-time Field Trainers.
  • Take part in field reference groups to gather and share information

    • Competence development

  • Support competence development surveys, assessments and other ways to find out the competence development needs
  • Support and actively participate in new employee induction, site inspections and audits
  • Be a role model for service mindset

    • Safety and assessment

  • Be a role model for safety
  • Participate in the incident or severe near miss investigations together with the Safety Manager
  • Is capable to observe risky methods in use and able to act accordingly to remove the risk
  • Observe and evaluate safety and method passport assessments

    • Own professional development

  • Regularly attend Train-the-Trainer courses on new products, solutions and methods organized by global/area functions
  • Have up-to-date knowledge on new products, solutions and methods as well as safety risks and recent incidents on own knowledge area
  • Develop own training skills and knowledge on new learning methods
  • Do commissioning and troubleshooting in the field to keep own knowledge and skills in a good level
  • Be active in the professional networks for best practice sharing and latest developments at KONE and in the industry
  • Support school collaboration together with HR e.g. train students and teachers, present field operatives’ work to students looking for career opportunities

    • Are you the one?

  • Technical (electrical or mechanical) background and education
  • Understanding of data connectivity in the building and to the cloud. Good technical understanding of product and service solutions and methods
  • Safety and customer service mindset
  • Understands and has knowledge of safety risk analysis, norms and requirements. Takes safety and health aspects into account
  • Knowledge of planning and preparing training sessions
  • Knowledge and understanding of mentoring, facilitating and coaching
  • Training and presentation skills including new digital ways of training. Virtual training knowledge and skills
  • Good communication and interpersonal skills
  • Willing to travel


    • What’s On Offer

  • Career progression in opportunities within a global organization
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work
  • Comprehensive learning and development programs covering a wide range of professional skills
  • You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded


    • To Be Considered

    Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

    In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

     

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