Job Description

Job Description


  • Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.

  • To provide training, support and guidance to team members.

  • Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.

  • Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.

  • Ensure completeness and verification of bills on timely and accurate basis.

  • Analysis of application forms, preparation and verification of data for billing & adjustment.

  • Ensure financial integrity of billing systems

  • Monitor service delivery KPls and re...

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