Job Description
**Duties**& Responsibilities**
- Researches account inquiries, such as billing, delivery dates and contract adjustments, utilizing exceptional problem solving skills.
- Responsible for setting up new contracts, creating labor categories and billing schedules in the Accounting system.
- Responds to and resolves customer billing questions through research, interdepartmental communications, and analysis.
- Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
- Processes all account terminations.
- Manages VAR accounts. Adds and cancels contracts according to VARs instructions. Creates licensing files and sends to the end user and resolves billing inquiries working one on one with the VAR.
- Take leadership and ownership of projects and implementing new processes.
- Help improve processes and efficiencies.
- Lead, train and inspire other members of the team.
- Process improvement within the depart...
- Researches account inquiries, such as billing, delivery dates and contract adjustments, utilizing exceptional problem solving skills.
- Responsible for setting up new contracts, creating labor categories and billing schedules in the Accounting system.
- Responds to and resolves customer billing questions through research, interdepartmental communications, and analysis.
- Processes all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
- Processes all account terminations.
- Manages VAR accounts. Adds and cancels contracts according to VARs instructions. Creates licensing files and sends to the end user and resolves billing inquiries working one on one with the VAR.
- Take leadership and ownership of projects and implementing new processes.
- Help improve processes and efficiencies.
- Lead, train and inspire other members of the team.
- Process improvement within the depart...
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