Job Description

Overview

Strategic Customer Engagement and Ecosystem Influence

  • Develops and applies a well-established, adaptable customer strategy using proven methodologies to build a sustainable, long-term business portfolio.
  • Collaborates across teams and external partners to influence the broader ecosystem.
  • Builds strong relationships with senior leaders and C-level executives within the account and across the ecosystem to shape strategic direction and impact business outcomes.
  • Expands strategic customer relationships to drive greater value and extend influence across other areas of the organization.

    • Customer Experience and Issue Resolution

  • Proactively identifies risks to customer satisfaction, investigates root causes, removes obstacles, and implements recovery plans to enhance the overall customer experience.

    • Cloud Strategy and Industry Expertise

  • Leads the development of strategies that highlig...

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