Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

RTA / WFM Analyst (Financial Services Managed Services)

Role Summary

The RTA/WFM Analyst will be responsible for forecasting, capacity planning, scheduling, and real-time adherence (RTA) for Financial Services Managed Services operations. This role ensures service levels (SLAs) are consistently met through proactive workforce planning and intraday management. The analyst will work closely with Service Delivery MIS teams and operations leadership to provide accurate staffing models and real-time performance governance.

Key Responsibilities

  • Build volume and workload forecasts (s...

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