Job Description

We are currently recruiting for an exciting Finnish speaking Technical Support Advisor in Malaga, Spain!

Duties and Responsibilities
  • Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
  • Provide support to clients employees in the operation of user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
  • Be accessible and provide a first resolution rate by using internal knowledge databases
  • Cooperate with clients 2nd level service organizations and external service providers.
Requirements
  • C2 or fluency in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
  • Experience in 1st or 2nd level IT suppor...

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