Job Description

What you will do:

  • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

  • Contact customer representative and ascertain equipment/systems problems

  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

  • Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ens...

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