Job Description

About the role

The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands-on working within proactive maintenance activities including daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Computacenter Digital Experience Centers.

What you'll be doing

  • Engage with technical and non-technical customers through multiple communication channels including phone, email, chat, and applicable ticketing system.

  • Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.

  • Achieve performance targets established by leadership for applicable Key Performance Indicators

  • Improve Service Desk methods...

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