First Level Support/CSA

The **First Level Support/CSA** is primarily responsible for Client Support Administrator (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs and servers. Accounting for all computer hardware, and providing technical expertise on hardware, software and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network and computer security systems. Ensures compliance with Performance Work Statement (PWS) and Amentum ISO 9001 Quality Management System (QMS).



**Principal Accountabilities**



+ Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation o...