First Line Analyst

Location: UK - Cust. Site ENG | Job-ID: | Contract type: Standard | Business Unit: Service Desk

Life on the team

An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs. Although this is a First Line Analyst role, there will be 2nd line aspects required.

Based on the customer site in Derby, you will be working in a small team. There are four different shifts that enable them to cover the phones from 7am to 7pm Mon - Fri. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successf...