First Line It Support Engineer

Positive Employment is currently recruiting for a First Line IT Support Engineer for our client a government organisation in Wembley, London. The Shared Technology Services is working with two London Boroughs to assist them with their migration of their on premise version of Microsoft Exchange to Exchange Online (M365). They are setting up a first line support team who can assist the users during the migration process. Key elements of the work will be: - Quick response to users who experiencing difficulties during the deployment of Microsoft Office, ClickToRun. - Assisting users who are experiencing difficulties when their mailbox is migrated to exchange online. - Assisting users to reconfigure corporate iPhones and iPads when migrated to exchange online. - Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation. This role is a temporary contract initiall...