First Line Support Analyst

We are looking for a quick learner and keen Service Desk Analyst to join the IT team. This is a junior position which would suit someone with an interest in IT, who enjoys supporting people and providing excellent customer service. A graduate or around a years’ experience in IT support would be preferred but is not essential.

With more than 1,000 employees Harrison Clark Rickerbys are an award-winning Top 50 UK law firm with 13 offices based across the UK. The primary purpose of this role is to join the service desk team in providing first line IT support.

Based in Worcester, and reporting to the Service Desk Team Leader you will provide IT support via remote support tools and in-person visits, you will work pragmatically and collaboratively with the wider, geographically disparate, IT team. You will be responsible for delivering an excellent user experience, which reflects our position as a provider of high-quality legal services and underpins all our employees’ ab...